Holyweed.ch is committed to delivering quality products. Customer satisfaction is our priority and our goal is to provide our clients with an outstanding service.
If the client is not satisfied with the delivered products, he/she can inform our Customer Care by email firstname.lastname@example.org. In order to make use of our "money back guarantee", the complaint has to be made as soon as the goods are delivered, this means on the same day as the delivery occurs. Concealed defects have to be reported to the Customer Care as soon as they are discovered. The amount that corresponds to the defective product will be credited to the customer account. The credit is valid for one year. holyweed.ch reserves the right to ask the client to provide proof of the defect before crediting his/her customer account.
The "money back guarantee" covers the following defects : quality, transport damages, incomplete deliveries, manufacturing or packaging defects.
If the intrinsic quality of a product does not meet the customers’ expectations (e.g. taste quality), or if a product was ordered by mistake, no refund will be made.
holyweed.ch believes the price and size of its products to be correct and accurate.
As with any edible product, the customer should check for any specific nutritional or dietary restrictions before consuming any item purchased from holyweed.ch
All prices include VAT.
For the first order, the total amount of the basket may not exceed Fr. 500.- if it is paid by credit card or Fr. 100.- if it is paid by inpayment slip.
The product prices displayed on checkout, are binding.
The delivery fee varies depending on the purchase value :
Free delivery fee when the purchase value is higher or equal to Fr. 49.- ; if the purchase value is lower than Fr. 49, a delivery fee of Fr. 7 will be added.
holyweed.ch reserves the right to limit order quantities for a given product and not to execute the delivery in case of an extraordinarily heavy or voluminous order.
If an ordered product is not available at the time of delivery, holyweed.ch will not invoice this product nor send it to the customer subsequently.
The purchase of tobacco and “succédané du tabac” is prohibited by Swiss law for persons under the age of 18. By buying such products, the client declares that he or she is 18 years old or above. A first order settled by payment form (billing) cannot contain tobacco.
holyweed.ch order confirmation
All orders are subject to confirmation by Holyweed.ch. The billing amount will only be debited after the order has been processed at one of our logistics centres.
Special discounts and price reductions are calculated on the initial order amount, even if the order is completed by the customer later on.
The contract comes into force with the placing of the order by the client and its electronic confirmation by holyweed.ch. The customer cannot amend or cancel the order once the order has been confirmed.
The customer may choose between payment via credit card, PostFinance Card, Paypal and inpayment slip (billing by post or online).
In case of billing per post, the invoices and inpayment slips are included in the shipped box containing the ordered products. Payment of the paper bills and of the online bill in the customer account is due by the end of the same month.
If the aforementioned deadlines are not met, holyweed.ch may suspend the customer's subsequent order and charge the costs for reminders to the customer. A reminder automatically entails the suspension of the payment method by billing. In case of legal recovery, this payment method will definitely be blocked. holyweed.ch reserves the right to stipulate that the method of payment by credit card be applied. Customer creditworthiness
holyweed.ch reserves the right to stipulate that the method of payment by credit card be applied.
holyweed.ch reserves the right to check the customer's creditworthiness. By placing an order, the customer agrees that such a check may be carried out.
holyweed.ch reserves the right to deliver only on condition of an advance payment or a security given by the client.
holyweed.ch may cancel or suspend an order if the customer is not creditworthy, if he/she has one or several outstanding invoices at holyweed.ch or if holyweed.ch has reasons to believe that the order is placed with intent to defraud.
Reimbursement, credits, vouchers, gifts
If the customer is entitled to a reimbursement or other credit, the amount will be credited to his or her customer account, to be used within one year for orders at holyweed.ch. After the stipulated period, the credit expires.
holyweed.ch vouchers cannot be sold or auctioned. Only one voucher may be used per order.
Delivery is restricted to the territory of Switzerland and is executed by our logistics partner, DHL.
All orders confirmed by holyweed.ch will be delivered to the delivery address given by the customer.
If the order has been placed before 16h00, the delivery will be carried out the next working day at the earliest. Orders placed on Friday before 16h00 pm will be delivered on Saturday at the earliest. Exempt therefrom are some towns in which orders are delivered only on certain weekdays.
Holyweed.ch does not provide delivery in “postal boxes” (“cases postales”).
No deliveries will be made on Sundays or on official national or cantonal holidays.
Client’s absence for delivery
If the customer is not present when the order is delivered, and in the absence of any further information, it will be left in the milk box or if specified by the client, at the door of his/her residence or at the reception or entrance of the company.
The customer becomes responsible for the delivered products, and also if the delivery has been left at his/her door or at an alternative delivery point at the client’s request.
Delivery may occur outside the indicated timing and certain delivery dates may be unavailable, especially on peak days with exceptionally high delivery volumes. In these cases, the customer has no claim for any compensation whatsoever.
No deliveries will be made during the day on Mondays, Sundays or on official national or cantonal holidays.
When registering on the holyweed.ch website, the customer chooses if he/she wants to receive information of commercial or other nature from holyweed.ch via various communication channels (email, post, SMS, phone). The customer may at any time unsubscribe our newsletters, by simple request addressed to the contact mentioned in the respective message or to the holyweed.ch Customer Care.
holyweed.ch is member of the Holyworld SA group. holyweed.ch will pass on personal customer data to a third party only to the extent that they are needed to execute the order or the payment (e. g. information transmitted to the Swiss Post, to a debt collection agency in case of non-payment, etc.), to inform our customers. Our partners delete your personal data as soon as they are no longer required, and in any case after the end of the maximum retention period prescribed by law. All personal information is treated with absolute confidentiality.
The following Terms and Conditions apply to all products, offers, services and agreements made with, or on behalf of, Holyweed.ch unless otherwise agreed in writing.
All content found on Holyweed.ch and any of its subdomains is property of Holyweed.ch and may not be republished, modified, redistributed or used without our express written consent.
We reserve the right to refuse service to anyone, at any time.
By using our website and agreeing to our Terms and Conditions you agree that you are of the age of majority.
All products viewable on our website are legal within Switzerland. We are unable to provide information of the legal status of any of our products in your country of residence. It falls to you, the buyer, to ensure that anything you purchase is legal.
Holyweed.ch is owned by Holyworld SA, rue du Nant 8, CH-1207 Genève, P: +41 44 420 00 88, E: email@example.com